Shipping Policy
Processing Time
Orders are typically processed within 2-5 business days. During peak seasons or sales, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary based on your location and selected shipping method:
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Standard Shipping: 2-5 business days
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International Shipping: 10-30 business days
Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather, customs delays, or carrier issues.
International Shipping
We currently ship to select countries. International orders may be subject to customs fees, duties, or taxes the destination country imposes. These fees are the customer’s responsibility, and we are not responsible for any delays due to customs processing.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
Lost or Delayed Shipments
If your package is delayed beyond the estimated delivery timeframe, please check the tracking details. If the package appears lost, contact us at [your email] so we can assist you in resolving the issue.
Returns & Exchanges
We do not accept returns for items due to sizing issues, so please review our size chart before purchasing. If your item arrives damaged or defective, contact us within 7 days of delivery, and we will arrange for a replacement.
Address Issues
Please ensure that your shipping address is correct before completing your purchase. We are not responsible for packages sent to incorrect addresses provided by the customer. If an order is returned due to an incorrect address, the customer is responsible for any additional shipping costs.
If you have any questions about our shipping policy, feel free to contact us at lunafortuna763751@gmail.com